General terms and conditions of sale.

1. Seller and scope

The X115.eu website and the online sale of X115^® products are operated by Jarmy s.r.l., Via Bosco, 33/A – 42019 Pratissolo di Scandiano (RE), Italy, VAT no. IT02462720356, REA 283622, e-mail admin@x115.it (“Jarmy” or the “Seller”).

These terms govern distance sales contracts concluded through the website. The website is primarily intended for natural persons purchasing for purposes outside their trade or profession (“Consumers”). Purchases for professional or resale purposes may be subject to separate terms and do not benefit from consumer-only protections.

Sales and delivery are limited to EU Member States and destinations expressly available at checkout. Non-EU destinations and territories requiring customs formalities are excluded unless expressly stated otherwise.

2. Products, information and availability

Essential characteristics, format, ingredients, directions and warnings are shown on the product pages and packaging. Images are illustrative; non-material changes to packaging, graphics or presentation do not affect product conformity.

Availability may vary by product and destination country. Jarmy may restrict or reject an order where sale or delivery is not permitted, the product is unavailable, or there is an obvious error in the information or price. The Customer will be informed without undue delay and any amount already collected will be refunded.

3. Prices, taxes, discounts and charges

Prices are stated in euros. Before the order is placed, the Customer is shown the total amount due, including applicable taxes, delivery charges and any optional additional costs selected. VAT may be determined according to the destination country under applicable law.

Promotions, quantity discounts, routines and promotional codes apply under the conditions displayed in the shop or cart. Unless otherwise stated, they cannot be combined, exchanged for cash, or claimed for future orders after they have been changed or ended.

4. Ordering and conclusion of the contract

Before submitting the order, the Customer can review products, quantities, configurations, address, payment method, charges and total. Placing the order entails an obligation to pay.

The contract is concluded when Jarmy sends the Customer an order confirmation on a durable medium after payment authorisation. The confirmation includes the order number and essential details. The Customer must check the information and promptly report any errors.

Jarmy may perform reasonable anti-fraud checks and suspend fulfilment where identity, payment or address verification is required. If an order is not accepted, any payment authorisation will be cancelled or refunded.

5. Payment

Only the methods displayed at checkout are accepted, including, where available, card payment through Stripe, PayPal or other expressly listed services. Payments are processed by the relevant service providers under their own terms and security measures.

Jarmy does not retain full payment-card details. The Customer is responsible for providing accurate information and using the payment method lawfully.

6. Shipping and delivery

Available delivery options and charges are shown before purchase. Orders are normally handed to the carrier within 1-2 business days after payment confirmation, subject to availability, holidays, checks or other notice. Transit times are estimates and depend on destination.

Unless another period is agreed, delivery will take place without undue delay and no later than 30 days after the contract is concluded. In the event of delay, the Consumer may grant an additional reasonable period; if delivery still does not occur, the Consumer may terminate the contract. No additional period is required if Jarmy refuses delivery or if the agreed date was essential and this was communicated before purchase.

Risk of loss or damage passes to the Consumer when the Consumer, or a third party designated by the Consumer other than the carrier, takes physical possession. This does not apply where the Consumer independently appoints a carrier not offered by Jarmy.

7. Damaged delivery, incorrect address and non-collection

Customers are advised to inspect the parcel on delivery and, where visible damage exists, sign subject to reservation and contact Jarmy promptly with photographs of the packaging and products. Failure to make a reservation does not remove statutory rights.

The Customer must provide a complete and correct address and ensure delivery can be made. Refusal or failure to collect does not by itself constitute a valid withdrawal notice. Where a parcel is returned because of incorrect details or non-collection, Jarmy may require payment of the actual documented additional costs before reshipping. Any refund will be processed after the goods have returned, in accordance with applicable law.

8. Consumer right of withdrawal

The Consumer may withdraw without giving a reason within 14 days from the day on which physical possession of the goods is acquired. Where goods from one order are delivered separately, the period starts on delivery of the last item.

To withdraw, the Consumer must send a clear statement before the deadline to admin@x115.it, through the contact page, or by post to Jarmy. The model form at the end of this page may be used but is not mandatory.

After notification, the products must be returned without undue delay and no later than 14 days to:

The Consumer bears the direct return cost. A tracked service is recommended; return risk remains with the Consumer until delivery to Jarmy.

9. Conditions and exceptions to withdrawal

The Consumer may handle the goods only as necessary to establish their nature, characteristics and functioning, and is liable for any diminished value resulting from excessive handling.

Where provided by law, the right of withdrawal does not apply, among other cases, to:

• goods made to the Consumer’s specifications or clearly personalised;
• goods liable to deteriorate or expire rapidly;
• sealed goods not suitable for return for health-protection or hygiene reasons where the seal has been broken after delivery.

For health and hygiene reasons, food supplements and cosmetics with an opened safety seal may therefore be non-returnable where the legal requirements are met. Rights relating to defective, damaged or non-conforming goods remain unaffected.

10. Refund following withdrawal

Jarmy will refund payments received, including the cost of the least expensive standard delivery offered, within 14 days of receiving the withdrawal notice. Additional costs arising from a more expensive delivery choice are not refunded.

Refunds are made using the same payment method unless otherwise agreed and may be withheld until the goods are received or evidence of dispatch is supplied, whichever occurs first.

For a partial withdrawal from a multipack, routine or progressive-discount offer, the refund is calculated by repricing the retained products according to the discount actually applicable to the remaining quantity. No amount exceeding the original total paid will be charged.

11. Legal guarantee of conformity

Consumers benefit from the statutory guarantee under applicable EU and national law for a minimum of 2 years from delivery, without prejudice to any more favourable protection in their country of residence.

In the event of lack of conformity, the Consumer is entitled, free of charge, to have conformity restored by replacement or another appropriate remedy. Where this is impossible, disproportionate, or not completed within a reasonable time and without significant inconvenience, the Consumer may be entitled to a price reduction or termination and refund under applicable law.

The guarantee does not cover normal consumption, failure to follow instructions, improper storage, use after the stated date, or damage caused by the Customer. The guarantee period does not extend the labelled expiry date or recommended use period.

12. Proper use and product safety

The Customer must read and follow the label, dosage, directions, storage requirements and warnings. Food supplements are not a substitute for a varied, balanced diet and healthy lifestyle. Customers with medical conditions, therapies, pregnancy, breastfeeding, allergies or suitability concerns should consult a doctor or other qualified healthcare professional.

Website content is descriptive and informational and does not constitute diagnosis, prescription or personalised medical advice.

13. Liability and force majeure

Jarmy is liable under applicable law for non-performance and damage directly attributable to its conduct. Nothing in these terms limits liability that cannot lawfully be excluded, including liability for fraud, gross negligence, death or personal injury, and defective products.

Jarmy is not liable for delay or failure caused by unforeseeable events beyond its reasonable control, without prejudice to the Consumer’s right to recover amounts due where the contract cannot be performed.

14. Personal data

Personal data are processed to manage orders, payments, deliveries, support and legal obligations under the Privacy Policy. Cookies and consent preferences are explained in the Cookie Policy.

15. Complaints and dispute resolution

Complaints should first be sent to admin@x115.it or through the contact page, stating the order number and nature of the issue. Jarmy will seek a solution within a reasonable time.

Where a Consumer complaint remains unresolved, Jarmy will provide information on the competent ADR body and on its participation where required by applicable law. Consumers may also contact the European Consumer Centre in their country and consult the European Consumer Redress portal. The former EU ODR platform is no longer operational.

16. Governing law and jurisdiction

These terms and sales contracts are governed by Italian law. This choice does not deprive Consumers of mandatory protections granted by the law of their country of habitual residence where applicable.

Consumers may bring proceedings before the courts competent under applicable EU and national rules, including the courts of their domicile. Jarmy may sue a Consumer only before the courts permitted by mandatory rules. For purchases made by business customers, the courts of Reggio Emilia, Italy, have exclusive jurisdiction unless otherwise agreed in writing.

17. Language, validity and amendments

The contract is concluded in the language selected during purchase. Translations are provided to give clear information to Customers in different countries. The Italian text is the drafting reference, without affecting the interpretation of the version presented to the Consumer or any mandatory rights.

If any clause is invalid, the remaining clauses continue to apply. Amendments apply only to orders placed after publication; each order remains governed by the version accepted at purchase.

Annex — Model withdrawal form